Shipping policy
SHIPPING POLICY
At Nastya's Bags, we aim to provide a smooth and reliable shopping experience. All orders are fulfilled and shipped directly from our fulfillment location in China.
ORDER PROCESSING
Orders are usually processed within 2–5 business days after payment has been successfully received.
During holidays, promotions, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
FREE SHIPPING
We offer FREE STANDARD SHIPPING on eligible orders to the United States and European Union.
Free shipping applies to standard shipping only. Customs duties, import taxes, VAT, or other charges imposed by the destination country are not included in the free shipping offer and may be the responsibility of the customer.
SHIPPING DESTINATIONS
We currently offer shipping to:
- United States
- European Union
- United Kingdom
- Other international destinations where available at checkout
Shipping availability may vary depending on the destination.
ESTIMATED DELIVERY TIMES
United States: 7–15 business days
European Union: 7–15 business days
United Kingdom: 7–15 business days
Other international destinations: 10–20 business days
Delivery times are estimates only and are not guaranteed.
Delivery may occasionally take longer due to customs clearance, shipping carrier delays, public holidays, weather conditions, transportation disruptions, or other circumstances outside our reasonable control.
TRACKING INFORMATION
Once your order has been shipped, we will send you a shipping confirmation email with tracking information when available.
Please note that tracking information may take some time to become active after your package has been handed to the shipping carrier.
If tracking does not update immediately, please allow additional time for the carrier's system to update.
CUSTOMS, DUTIES AND IMPORT TAXES
Orders are shipped internationally from China and may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or free shipping offer and may be the responsibility of the customer.
Customs policies and fees vary by country. Nastya's Bags does not control customs procedures or fees imposed by local authorities.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided and the package cannot be delivered, additional shipping costs may apply if reshipment is available.
Please contact us as soon as possible if you notice an error in your shipping information.
LOST, STOLEN OR DAMAGED PACKAGES
If your package arrives damaged, please contact us as soon as possible and provide your order number and clear photos of the package and product.
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local shipping carrier.
If you believe your package has been lost in transit, contact us at nastyasbag@gmail.com so we can assist you in checking the shipment.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
SHIPPING DELAYS
Nastya's Bags is not responsible for delays caused by circumstances outside our reasonable control, including:
- Customs clearance
- Shipping carrier delays
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Government restrictions
- Other unforeseen events
If your shipment is significantly delayed, please contact us at nastyasbag@gmail.com and we will do our best to assist you.
CONTACT US
If you have any questions regarding shipping or your order, please contact us:
Nastya's Bags
Email: nastyasbag@gmail.com
Shipping origin: China
Free Standard Shipping: United States and European Union