Terms of service

Terms of Service

Last updated: [DATE]

Welcome to Nastya's Bags. These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country or region of residence, or that you are using the Services with the consent and supervision of a parent or legal guardian where permitted by law.

When placing an order or creating an account, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete, and that you will update your information when necessary.

You are responsible for maintaining the confidentiality of your account information and for activity conducted through your account.

SECTION 2 – PRODUCTS

We make reasonable efforts to display our products, images, colors, materials, dimensions, and descriptions as accurately as possible.

However, the appearance of colors may vary depending on your device, screen settings, lighting, and other technical factors.

Product images are provided for illustration purposes. Minor variations in color, texture, stitching, hardware, or measurements may occur.

We reserve the right to modify product descriptions, prices, availability, or specifications at any time.

We may discontinue products or limit the quantities available for purchase where permitted by law.

Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.

SECTION 3 – ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send you an order confirmation email. An order is considered accepted when we confirm its acceptance and have successfully processed the applicable payment, subject to any rights we may have to cancel an order under these Terms or applicable law.

We reserve the right to refuse or cancel an order where permitted by law, including in situations involving:

Product availability issues
Pricing or listing errors
Suspected fraudulent or unauthorized transactions
Incorrect customer information
Shipping restrictions
Other legitimate business reasons

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

Please review your order carefully before submitting it. Cancellation requests after an order has been processed may not always be possible.

Returns and refunds are governed by our Return & Refund Policy.

SECTION 4 – PRICES AND PAYMENT

All prices displayed on our website are subject to change without prior notice.

The price applicable to your order is the price displayed at the time the order is placed, unless an obvious pricing or technical error has occurred.

Unless expressly stated otherwise, product prices may not include shipping costs, customs duties, import taxes, or other charges that may apply to your order.

You are responsible for providing accurate billing and payment information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing errors and, where permitted by law, cancel orders affected by obvious pricing errors.

SECTION 5 – SHIPPING AND DELIVERY

We ship to the locations available at checkout.

Shipping times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

Shipping carrier delays
Customs processing
Weather events
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Other events beyond our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

For international orders, customs duties, import taxes, and other charges may apply depending on the destination country. Where such charges are the responsibility of the customer, they are not included in the product price unless expressly stated otherwise.

Nothing in this section limits any consumer rights that cannot legally be excluded.

SECTION 6 – RETURNS, REFUNDS AND CONSUMER RIGHTS

Our returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Customers may have additional statutory rights under the laws of their country.

For customers in the European Union, applicable consumer protection laws may provide a statutory right to cancel certain online purchases within 14 days of receiving the goods, subject to legal exceptions.

Where applicable, mandatory statutory rights take precedence over any conflicting provision in these Terms or our Return & Refund Policy.

SECTION 7 – INTELLECTUAL PROPERTY

All content available through our Services, including text, graphics, logos, photographs, product images, designs, videos, page layouts, and other materials, is owned by or licensed to Nastya's Bags or is otherwise used with appropriate rights.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell, create derivative works from, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

"Nastya's Bags" and our original branding, designs, and logos may not be used without our permission.

All third-party trademarks and brand names remain the property of their respective owners.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to or integrations with third-party websites, applications, payment providers, shipping providers, or other services.

We are not responsible for the content, availability, security, policies, or practices of third-party services that we do not control.

Your use of third-party services may be subject to the terms and policies of those third parties.

SECTION 9 – SHOPIFY

Our online store is powered by Shopify, which provides the technology used to operate our online store and related Services.

Your purchases are made directly with Nastya's Bags. Shopify provides the technology platform but is not the seller of the products purchased from Nastya's Bags.

SECTION 10 – PRIVACY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information.

Please review our Privacy Policy.

Because our store is powered by Shopify, certain information may also be processed by Shopify and other service providers involved in operating our store, processing payments, fulfilling orders, and providing related services.

SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, photographs, suggestions, or other content ("Feedback") to us, you grant Nastya's Bags a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute that Feedback for purposes related to operating and promoting our Services, subject to applicable law.

You represent that:

You have the necessary rights to submit the Feedback
Your Feedback is truthful and not misleading
Your Feedback does not infringe the rights of another person
Your Feedback does not contain unlawful, abusive, defamatory, or harmful content

We reserve the right to remove Feedback that violates these Terms or applicable law.

We do not guarantee that every review or piece of Feedback submitted by customers will be published.

SECTION 12 – ERRORS AND INACCURACIES

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other information.

We reserve the right to correct such errors and update information when necessary.

If an obvious error affects an order and applicable law allows cancellation or correction, we may contact you regarding the affected order.

Nothing in this section limits any rights you have under applicable consumer protection laws.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website or Services to:

Violate applicable laws or regulations
Commit fraud or facilitate fraudulent transactions
Infringe intellectual property rights
Attempt to gain unauthorized access to our systems
Introduce viruses, malware, or harmful code
Interfere with the operation or security of our website
Collect personal information from other users without authorization
Impersonate another person or business
Submit false, misleading, abusive, or unlawful information
Scrape, copy, or systematically extract website content without our permission where prohibited by law

We reserve the right to restrict or terminate access to our Services where reasonably necessary to protect our business, customers, website, or legal rights.

SECTION 14 – TERMINATION

We may suspend or terminate access to our Services where permitted by law, including where a user violates these Terms or engages in fraudulent, abusive, unlawful, or harmful conduct.

Termination does not affect rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination will remain in effect.

SECTION 15 – DISCLAIMER

To the fullest extent permitted by applicable law, our Services are provided on an "as available" basis.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.

However, nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited under applicable law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Nastya's Bags will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our Services.

This limitation does not apply where liability cannot legally be excluded or limited, including liability arising from mandatory consumer protection rights, fraud, intentional misconduct, or other circumstances where applicable law does not permit limitation.

Nothing in these Terms limits your statutory rights as a consumer.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our Services or your material violation of these Terms or the rights of another person.

Nothing in this section limits rights or remedies that cannot legally be limited.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to apply.

SECTION 19 – NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the agreement governing your use of our Services, subject to applicable law.

If there is a conflict between these Terms and mandatory consumer protection law, the mandatory law will apply.

SECTION 21 – CHANGES TO THESE TERMS

We may update these Terms from time to time.

The most current version will be posted on this page with the updated date.

Where required by applicable law, we will provide notice of material changes.

Your continued use of our Services after an updated version is posted constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws applicable to Nastya's Bags and its business operations, without limiting any mandatory consumer protection rights that apply to customers in their country or region.

Nothing in these Terms prevents a consumer from relying on mandatory legal protections available in their place of residence.